Frequently Asked Questions
How do I make an inquiry?
Call us or Send us an e-mail to firstname.lastname@example.org and send us as much as much information as possible ( wedding date,location, time you need to be ready by, services needed etc...). Once we recieve your request we will contact you within 24hrs.
How do I secure my wedding date?
Please note that inquiring about a date does not guarentee you that date. We will need a completed and signed agreement from you along with the deposit in order to book your date. We accept cash/venmo/credit card ( all credit card transactions have a 3.25% transaction fee). To be fair we book on first come first serve basis.
Can I book without having a trial?
Absolutely! However booking your trial is a great way to ensure that you will rest easy knowing that you will look your best on your day. They are typically done 8-6 weeks before the wedding but can be scheduled whenever you are ready.
How much time do services usually take on my wedding day?
Make up & hair for the bride takes approximately 1 1/2 hours and 30-45 minutes per each service for your bridal party. Hair depends on the length and density of the clients hair and style. Once you provide the time you need to be ready and exact number of services we will work along with your planner on a schedule or we will do the scheduling for you.
How far in advance should I book?
It's never too early to book. Feel free to book as soon as possible. The sooner you book the more likely it is that we will have your date available. We generally book about 9-12 months in advance.
What type of make up do you use?
All products used are of the highest standards and proven to be lone gearing and tear proof. We carry items for all skin types. Some of the brands we use are MAC, Make up Forever, Chanel, Stila, Nars and Urban Decay.
Are you able to accommodate last minute guests?
The most common thing to happen on the wedding day is when someone sees someone that just received services from us and they want to look just as great. If time permits we will gladly do them as long as it doesn't interfere with the clients that were originally scheduled.
When is my final payment due?
Final payment is due a month before the wedding. Final balance can be paid with cash, Venmo, Zelle and credit cards.. We have found it to be stress free if bride collects everyone's payment prior to the big day. So that the day of everyone can focus on being pampered and having a fun stressful free experience.
Do you have a minimum booking requirement?
There is a 6 or 8 services minimum for certain dates. However I do provide hair and make up services for bride only, and destination weddings. So don't be shy and inquire.
Do you travel?
Yes thats what we do. We can work in any location. We are also available to travel outside the US.
Are you available to stay for touch ups?
Yes. Please note that there is a fee of $100 per hour. They are generally not needed because make up is designed to stay for 8 hours. However if you are looking to change your hair look or have concerns about the weather. This is a great service for you.
Do you have travel fees?
Inside San Antonio: around $50 and includes one hairstylist and one makeup artist. Early fee $25 per stylist for appointments before 8am.
Outside San Antonio: Price qoute upon request once address is provided.
Can you service a large party or group?
Yes! We have provided services for groups as many as 24 (that was a record) We love to accommodate parties of all sizes.
What can I expect on the wedding day?
Relax and have fun! We come to you! Feel free to wake up in your robe, enjoy your mimosas with the girls, listen to music and laugh all day. As we get you glammed up and ready to tie the knot.
I have allergies, rosacea, sensitive skin, etc?
If you have any type of skin allergies let us know. We also recommend that you bring in any product that you are comfortable with.
What is your refund policy?
All payments are non-refundable.
Retainers or any kind of payments with or without a contract are 100 % non-refundable.